Frontier Communications hit by cyberattack, systems shut down immediately

TLDR:

• Telecom giant Frontier Communications shut down systems following a cyberattack that compromised personal information.
• The attack was likely the work of a cybercrime group, and Frontier has notified law enforcement.

Telecommunications giant Frontier Communications shut down certain systems after a cyberattack was identified on April 14. The company took steps to contain the incident, including shutting down systems that may have been impacted. The attack led to personal information compromise, but Frontier believes it has contained the incident and restored its core IT environment. The company has notified law enforcement and stated that the incident should not have a significant financial impact.

The attack has not affected customers’ internet service, but assistance is only provided over the phone due to technical issues with Frontier’s internal support systems. Frontier Communications is based in Dallas, Texas, and provides broadband internet, computer technical support, digital television, and home phone services in some areas across the US. The company has a fiber-optic network at more than 5 million locations. Stay tuned for updates on this cybersecurity incident.