Adrian Johnson
TLDR:
George Kurtz, Founder and CEO of CrowdStrike, issues an apology after a Falcon cyber security platform update causes global chaos. The outage was caused by a defect in a Falcon content update for Windows hosts, impacting airports, stores, and government services. CrowdStrike is working to restore systems and provide continuous updates.
In a statement released by George Kurtz, Founder and CEO of CrowdStrike, apologized unreservedly after a global PC outage caused by an update to its Falcon cyber security platform. The outage, caused by a defect in a Falcon content update for Windows hosts, led to airports shutting down, stores closing, and disruptions to government services. Kurtz assured customers and partners that CrowdStrike is operating normally, with no impact on the Falcon platform systems if the Falcon sensor is installed.
Kurtz emphasized that the outage was not a cyberattack and announced that Mac and Linux hosts were not impacted. He also assured users that Falcon Complete and Falcon OverWatch services were not disrupted. CrowdStrike is actively working to restore systems and provide continuous updates through their Support Portal and blog.
The statement also urged customers to remain vigilant and engage with official CrowdStrike representatives for the latest updates. Kurtz promised full transparency on the incident’s cause and steps being taken to prevent future occurrences. Despite the widespread impact of the outage, CrowdStrike is mobilizing all resources to support customers and partners during this time.
The incident highlights the importance of cybersecurity in today’s digital age and the need for swift resolutions to prevent further disruptions. CrowdStrike’s response to the outage and commitment to transparency demonstrate their dedication to customer trust and satisfaction.
