Hamilton cyber attack linked to ransomware hacking

TLDR:

• Hamilton experienced a ransomware attack that disrupted city services
• The attack led to phone line outages, service disruptions, and online service shutdowns

Hamilton recently suffered a cybersecurity incident triggered by a ransomware attack, causing significant disruptions to city services. The attack, which occurred on Feb. 25, resulted in the loss of almost all city phone lines and the shutdown of various services, including the Hamilton Street Railway’s computer systems and recreation program registration. Despite these setbacks, operations for specialized buses like myRide in Waterdown and DARTS remained unaffected.

The city initiated an investigation into the incident and confirmed that information was accessed, although the extent of the breach was still under review. Mayor Andrea Horwath and City Manager Marnie Cluckie disclosed the nature of the attack during a press conference, highlighting the swift response of city staff to contain the breach. Outside cybersecurity experts were consulted, and efforts to restore full services were ongoing.

Cluckie confirmed the attack as ransomware, emphasizing that resident’s personal information was secure at the time. Plans for a review post-recovery and the implementation of new policies to prevent future attacks were announced. However, details regarding the perpetrators, ransom amount, and potential payment were not disclosed. The city’s focus remained on restoring services and safeguarding resident data.