Adrian Johnson
TLDR:
Key Points:
- London Drugs stores in Western Canada remain closed due to a cybersecurity incident.
- The retailer is reviewing billions of lines of data to rebuild its data infrastructure.
In response to a cyberattack, London Drugs stores across Western Canada have been closed for five days. The company is currently focused on rebuilding its data infrastructure after billions of lines of data and code have been compromised. Although no evidence of customer databases being compromised has been found, the impact on operations has been significant.
The statement from the company explains that all of its stores in British Columbia, Alberta, Saskatchewan, and Manitoba have been shut down since the cybersecurity incident occurred on Sunday. The restoration process is ongoing, and the company’s president, Clint Mahlman, is working to determine if stores can reopen with partial service to support customers, especially those in need of prescriptions.
Mahlman expressed his gratitude for the customer and supplier support during this challenging time and emphasized the importance of reopening in a safe and responsible manner. London Drugs is advising customers to contact their local store or pharmacy for immediate support during business hours, as its phone lines are operational.
As the investigation continues, the company is prioritizing the protection of customer information and the safety of its operations. London Drugs is committed to resolving the cybersecurity incident and resuming normal operations as soon as possible.
