Patelco restores, but no end in sight for cyber attack

TLDR:

• Patelco Credit Union experienced a cyber attack that left customers locked out of their online accounts.
• The credit union has made minor restorations, such as enabling Venmo and PayPal payments.

In the aftermath of a cyber attack on Patelco Credit Union, customers were left frustrated and unable to access their online accounts for over a week. The Dublin-based credit union has made some minor progress in restoring services, such as allowing Venmo and PayPal payments. CEO Erin Mendez reassured customers that their money is safe and secure, but the full extent of the attack and its impact on customer data is still unclear.

While Social Security payments have bounced, customers have incurred late fees, and communication from the credit union has been lacking. Patelco has opened phone support lines to address customer concerns and is working to resolve the issue, but the timeline for full restoration remains uncertain. With rent and bill payments piling up, customers are left waiting in lines at branches or resorting to alternative methods for financial transactions.

Despite some progress in restoring services, Patelco Credit Union is still facing challenges in fully recovering from the cyber attack and providing clarity to its half a million clients statewide.