Adrian Johnson
TLDR:
- Personal information of Australian customers stolen in a cyber incident at Ticketek
- Names, dates of birth, and email addresses were compromised
Ticketek, a major ticketing outlet, has experienced a cyber incident where personal information of Australian customers was stolen from a global cloud-based platform. The breach, affecting names, dates of birth, and email addresses, has prompted the cybersecurity minister, Clare O’Neil, to issue a warning to Australians to remain vigilant for potential scams. Ticketek reassured customers that passwords and credit card information were not compromised. The Australian Cyber Security Centre issued an alert regarding successful compromises of companies using the services of a US-based cloud storage company, without specifying the number of affected Australian customers. This incident follows a similar breach at Ticketmaster earlier in the week. Ticketek has initiated notifications to impacted customers and is committed to providing updates as more information becomes available.
In response to the breach, Ticketek communicated with customers about the incident and the steps taken to address it. They confirmed secure encryption methods for passwords and credit card information, as well as the use of a separate payment system for transactions. While the email did not disclose the third-party supplier involved, Ticketek assured customers of ongoing efforts to investigate the breach and provide necessary guidance on cybersecurity. Clare O’Neil emphasized the importance of data protection and urged Australians to stay cautious for potential scams and phishing attempts. The National Cyber Security Co-ordinator advised implementing multi-factor authentication, regular software updates, and strong passphrases to enhance online security.
