Eagers Automotive hit by cyber chaos, IT outage takes over.

December 29, 2023
1 min read

• Eagers Automotive, a car dealership company in Australia, has experienced a cyber incident that has caused an IT outage in some of its locations. The full extent of the incident is still unknown, and external experts have been appointed to investigate the matter.
• The company has notified the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre to report the incident.
• The disruption has primarily affected the company’s ability to finalize transactions for certain new vehicles and some aspects of its service and parts operations.
• Sales made in late December will now be recognized in the 2024 financial year once they have been properly processed in the company’s systems.
• It is unclear whether personally identifiable information (PII) of customers has been impacted.

Eagers Automotive, an Australian car dealership company, has experienced an IT outage due to a cyber incident. The company entered a trading halt earlier in the week to manage its disclosure obligations in relation to the incident. The outage is currently impacting the company’s IT systems in some operating locations across Australia and New Zealand. The full extent of the incident is still unknown, and the company has appointed external experts to support its response and conduct an urgent investigation.

Eagers Automotive has notified the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre about the incident. The disruption is primarily affecting the company’s ability to finalize transactions for certain new vehicles and some aspects of its service and parts operations. Sales made in late December will now be recognized in the 2024 financial year once they have been appropriately processed in the company’s systems. The deferred sales are not expected to have a material impact on the company’s 2023 financial year results.

The company has not been able to determine whether personally identifiable information (PII) of customers has been impacted by the cyber incident. Eagers Automotive operates car dealerships nationwide and is working to assess the extent of the incident and successfully restore its IT systems.

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